Work at Ticmate
Ticmate is a privately owned, fast growing e-commerce company offering tickets online to more than 4000 events and attractions on an expanding global market.
We at Ticmate believe and strive for enriching people's lives while contributing to an increased cultural understanding, through easy and reliable access to world-class international experiences. We have offices in Sweden, Denmark, Spain, Germany, Austria and the USA, and have customers in 120 countries visiting our over 420 sites in 35 languages - new sites being launched monthly. We work agile and combine a dynamic workplace with organization and clear goals. It is important for us to have fun at work, at the same time as we deliver top results.
Ticmate is a value-driven company and up to 10% of our profit goes to charity. Read more about our co-operation with Doctors Without Borders here.
We grow organically and have an income of nearly 200 million Swedish Kronor per year. The company has been profitable since the 14th day, and has been nominated to the Swedish Gasellföretag Award in 2013 and 2014, meaning it is one of Sweden's fastest growing companies! Read more at Dagens Industri. Our goal is to reach one billion Swedish Kronor yearly in 5-7 years, with an yearly growth of 30% and 5% profit margin.
Ticmate can be described as a company with a senior (long-term) behaviour in a young market.
Available jobs right now
Do you handle French as a native?
Would you like to work part time in an international and entrepreneurial company?
Then you might be perfect for a position at Ticmate!
Who are we?
Ticmate is a Swedish fast-growing company offering online-tickets to events worldwide. Our passion is to enrich people’s lives by offering easy and reliable access to world class experiences. We have our base in the Old Town in Stockholm, Sweden, yet our diverse team works from countries such as Denmark, Spain, Germany, Brazil, South Africa and the USA; managing more than 420 websites in 35 languages. We launch new websites on a regular basis and are active in 120 countries so far!
Ticmate is a value driven company within a dynamic environment and we aim to provide great development opportunities for our employees. Our goal is that every team member has fun at work while delivering excellent results.
Who are we looking for?
We are looking for a service minded, self-driven team member with a passion for language and customer service to join our international Helpdesk Team for a half-time position. Your main responsibility will include improving our customers’ user experience by providing them with top notch assistance over the phone and via email using the Freshdesk Customer Service system. Through this and other tasks, you will be an important part of Ticmate’s global expansion handling and growing our client base with focus on the French market, our 3rd biggest market at the moment. Experience with similar work/tasks/systems is a plus. Your workday will be planned within office hours at a flexible schedule. You will be working mainly in English and French.
Does this apply to you?
* French is your native language and French market knowledge is highly valued
* You have a good level of written and spoken English, and enjoy communicating with customers over phone and email (knowledge of German is a big plus, knowledge of any other language is a plus)
* You are service minded, organized, result oriented, and have the ability to absorb and retain information quickly
* You are passionate about language and communication and a degree in linguistics, journalism or similar is a plus
* You are self-driven but value collaboration with others
* You are able to work approximately 20 hours/week, mainly from home at a flexible schedule between 8 and 17, with your own computer
* You have a valid EU passport or work permit in Sweden
* You can join our team as soon as possible
Interested in joining our team?
We are looking forward to receiving your online application in English or Swedish. We don't accept applications by email.
Our recruitment process
When we hire, it's about finding the right one. Not only for us but also for you. Therefore, we most often follow the following process.
A crucial factor for success is a fast-paced work process. We're working agile.
For us it is important that our employees have fun at work and have every opportunity to develop.
Your development and the company are connected. We match what you think is fun and are good at our company's needs.
Since our start, we have see the world as our market and now have customers in 110 countries on six continents.
We have more than 30 years of experience in selling tickets to international events.
So far, we have donated 2 373 500 SEK for charitable purposes.
Read more on Ticmate Charity™ here.
Here's how our employees feel