Safely welcoming you back to our unforgettable experiences

As part of our global effort against Covid19, Ticmate only works with venues and operators that fully meet all public health guidance. We value the well-being and safety of our community, partners and staff above anything else. Whether you’re traveling right now or planning your trip, we’re here to help you in any way we can.

To protect yourself and those around you, these safety measures will be in place for your visit:

  • To reduce crowds, the number of visitors may be restricted and some venues are only selling pre-booked tickets online.
  • Attractions may require the use of face masks during your visit. Make sure all members of your group have individual face covering before you reach the venue.
  • Hand sanitisers are available for visitors around the attractions.
  • Intensified cleaning and disinfecting are in place at venues and transports.
  • Several venues have gone cashless – please be ready to make any required payments using a bank card.
  • Guests may be subject to a temperature check; anyone showing symptoms (fever, coughing, sore throat, etc) may be denied entry for safety reasons.
  • Remember to keep a safe distance between you and other guests while visiting an attraction. To ensure the safety of visitors and staff, many venues have installed social distance floor markers.
  • Social distancing should be maintained in vehicles when transport is included in your ticket.
  • We strongly recommend social distancing practices in public transportation. Avoid boarding overcrowded vehicles, including airport transports, whenever possible. Wait for the next available and less crowded train or bus if you can.

If you are experiencing any symptoms, we kindly ask you to try and postpone your travel plans. For questions related to COVID-19 and your visit, you are always welcome to reach out to our customer service here.

The latest health information

Please read the latest news and communications from relevant authorities carefully. We suggest WHO’s website for the latest updates.

Our message to the global travel community

Ticmate’s goal is and has always been to provide world-class experiences to our customers from all over the world, and especially in these uncertain times, we feel like we’re stronger together than on our own. We are here for you, and with you – every step of the way.


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