The spread of Covid-19 is making it harder for our community to travel and many are uncertain. We at Ticmate value the well-being and safety of our community and partners above anything else. Whether you’re traveling right now or planning your trip, we’re here to help you in any way we can.
Our policy for travelers with existing bookings
If you’d like to change your travel plans or cancel a booking, please contact our customer service via the contact sheet here. Right now, we are in contact with all our suppliers to provide you with the best terms for refunds, re-bookings, and other modifications.
The latest health information
Please read the latest news and communications from relevant authorities carefully. We suggest WHO’s website for the latest updates.
Our message to the global travel community
Ticmate’s goal is and has always been to provide world-class experiences to our customers from all over the world, and especially in these uncertain times, we feel like we’re stronger together than on our own. We are here for you, and with you – every step of the way.