Contact us
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Booking
The easiest, quickest and most secure way is to book through our online site. You are welcome to call our Contact Center in Copenhagen, Denmark on +45 70 14 53 77 (English speaking staff) if you have any questions or need help, but please note that booking and payment must take place on-line on our site. It is not possible to book over the phone, as we cannot accept phone payments for security reasons. You can also email your questions using the contact form here on this page, and we will get back to you as quickly as possible.
Cancellation
As a general rule, you cannot change, return or cancel a booked and confirmed ticket.
However, we will, of course, do what we can to assist you if you cannot use your tickets. Should you need to cancel your booking, please contact us via the contact form and state your booking reference. We will do what we can and try to cancel your booking, or attempt to re-sell your tickets to other clients. We cannot promise anything, but will try to help you.
In order to refund or resell your tickets, we must seek approval from the event or venue. We must then obtain a credit note from our agent. This process takes time, and it is not unusual for us to be uncertain until 1-2 weeks after the event date as to whether your tickets have been refunded/re-sold. If we get your tickets get re-sold or refunded there will be a cancellation fee each ticket.
Contact management
If you need to get intouch with the management of Ticmate.com please use the contact form below. The management can help you with issues regarding poor service from our helpdesk, job applications or if you are interested in becoming a supplier.
Nygränd 10, 3tr
SE-111 30 Stockholm
Org.no. 556710-6017
VAT no. SE556710601701 Via Wire Transfer:
Bank: Swedbank AB (publ)
BIC (Swift): SWEDSESS
IBAN: SE61 8000 0832 7991 3167 5267
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